Expectations shape how we interact with our families. Our friends. Our bosses and our colleagues. Our brains are expectation-sensitized machines. Expectations shape how we interact with our families.

Overpromising and missing deadlines is a guaranteed way to disappoint clients. However, this can be a self-inflicted wound if not handled properly. We set the deadlines and make the promises.

We raise our children with certain expectations. We have hopes and dreams that we want them to achieve. We imagine their future career, spouse, and children. But, most of the time, reality isn’t in ...

At the ALA National Conference in Nashville, a timely panel brought together operational leaders to explore the evolving expectations of law firm clients. The session, titled “Evolving Client ...