Last week I was on vacation, and had planned to take a week off from writing Datafication Nation. But the trip didn’t start as I’d hoped, and it inspired me to offer a challenge to all entrepreneurs ...
Customer service' has all but eliminated on-site staff with decision-making power and has normalized elaborate, ...
(AUSTIN, TEXAS) – In today’s service-driven economy, consumer expectations are at an all-time high. Customers demand instant, tailored support the moment they reach out to a brand. A significant ...
Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...
A weekend windstorm knocked out power for residents across central Maryland, fueling frustration some Marylanders have with Baltimore Gas and Electric Co. The storm caused over 100,000 outages ...
If there’s one thing that unites shoppers, it’s the love-hate relationship surrounding retailers’ self-checkout experiences. One retailer that is consistently at the epicenter of disgruntled customers ...
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Cellcom outage continues; customer frustration grows
GREEN BAY, Wis. (WSAW) - Customers are voicing their frustration with Cellcom over the company’s service outage, now in its fifth day. Cellcom has been posting periodic updates on its Facebook page ...
Upland InGenius Reduces Caller Frustration with Cloud-Ready CTI Software (AUSTIN, TEXAS) – In today’s service-driven economy, consumer expectations are at an all-time high. Customers demand instant, ...
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