48% of Indian Customers Cite Lack of Empathy in CX, But Only 19% of Leaders Address It with AI - Reports ServiceNow

India's business leaders are backing AI with boardroom conviction, but their customers are not feeling it yet. That is the central finding of ServiceNow's Customer Experience Report 2026, The CX Shift ...

ServiceNow moves beyond the sidecar AI era, giving customers a complete AI-native experience across all products and packages

ServiceNow announced that its entire product portfolio will be AI-enabled, and unveiled new AI innovations — Context Engine ...

AI Canvases Move From Collaboration To Core Revenue And IT Operations

AI canvases now touch more core operations, not just collaboration. The upsides are clear, but good governance is vital to ...
diginomica

Qlik's most important AI feature is knowing when to say nothing . Boring is brilliant

Qlik has made its agentic analytics experience and MCP server generally available, and announced a new ServiceNow partnership ...

How ServiceNow gets customers to gorge at the AI trough

ServiceNow's latest product announcements show how hardcore the company has become about embedding AI across its go-to-market ...

ServiceNow says it’s ‘AI-enabling’ its entire product suite to turbocharge enterprise automation

ServiceNow says it's 'AI-enabling' its entire product suite to turbocharge enterprise automation - SiliconANGLE ...

Naitiv Launches as the First AI-Native ServiceNow Consultancy

Based in Denver, Naitiv is an AI-native ServiceNow consultancy engineered for enterprise transformation. The firm positions ServiceNow as the orchestration and control layer for business operations, ...
No Jitter

ServiceNow strides toward becoming the control plane for agentic business

By including AI in every product, ServiceNow continues its march to become a “platform of platforms” for enterprises to roll ...

UBS quietly resets outlook on AI software giant

A stock once viewed as a clear winner in the artificial intelligence (AI) boom is starting to lose some of its shine. Shares ...
Kalkine Media

ServiceNow (NYSE:NOW) Expands Enterprise AI Integration Via S&P 500 Index

ServiceNow’s (NYSE:NOW) platform is increasingly positioned as a central hub for enterprise operations. By integrating AI ...
Computer Weekly

Fast followers will fall behind in the AI race, warns ServiceNow

Many local executives aim to be fast followers in artificial intelligence (AI) adoption, but this approach is no longer sufficient, according to Pete Andrew, group vice-president for Australia and New ...