A total of eight banks in the Philippines made the cut in Forbes' 2026 list of the world’s best banks. Completed in ...

JAKARTA, INDONESIA/ MANILA, PHILIPPINES - Media OutReach Newswire - 13 April 2026 - Green and Smart Mobility Joint Stock Company (GSM) today announced the launch of its shared business platform, Green ...

Businesses are increasingly exploring international hiring, including Filipino virtual assistants for remote roles The ...

The Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue. Its workers ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Manila Electric Company (Meralco) has renewed its enterprise license agreement with Salesforce for another three years, extending a decade-long partnership while introducing artificial intelligence ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

The Plant Base is the go to B2B news platform for the plant-based food and beverage industry. Refreshment is your ultimate resource for staying informed and up-to-date on the water cooler, vending, ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Geely Motor Philippines (GMP) said that SF Philippines has achieved a first-time fulfilment rate (FTFR) of 95% across its nationwide dealership network, which comprises 38 dealers and service centres ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...