Westpac NZ is the first major company in New Zealand to introduce a Microsoft platform with built-in AI to help employees have better conversations with customers and reduce contact centre wait times.

If account ownership lives in Salesforce, then that rule needs to be explicit. If service history is governed in Dynamics 365 ...

""The window between now and July is when businesses should be locking in their partner and implementation strategy. The ...

SIS, LLC, a Microsoft business solutions provider of ERP and CRM software for project and service-driven industries, today announced that Beasley Group has chosen Microsoft Dynamics 365 integrated ...

Microsoft's Dynamics 365 growth, fueled by AI integration and rising enterprise adoption, is emerging as a key driver of revenue momentum and potential stock upside.

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

REY] announces it has been recognized as a Microsoft Frontier Partner within the Microsoft AI Cloud Partner Program, earning ...

“Implementing Dynamics 365 has transformed our operations by streamlining processes and enhancing productivity across the board. This powerful platform not only integrates our data seamlessly but also ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and compliance-aware routing without custom code. Microsoft released ...

ADEZZ is a Dutch manufacturer specializing in high-quality, innovative garden and landscaping solutions. As a growing business, the company faced challenges with fragmented systems, siloed data, and ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...