One of the largest insurance companies in the U.S. handles 12,000 policy requests every day. Two years back, their call center had 180 agents who answered simpl ...
Discover how voice AI is transforming customer interactions in the BFSI sector. Learn the latest trends and best practices to ...
“There’s a lot of explainable AI research that shows younger people like to see numbers in explanations, and they also tend ...
On April 2, WBAL NewsRadio is opening the phones across Maryland for a full day of live conversation about the rising cost of living and the affordability challenges facing families across our state.
HOLLY RIDGE, N.C. (WNCT) — Members of the Holly Ridge community are speaking out about longer EMS response times. Dominick Tesoriero says that his father died on Feb. 1st after an ambulance took over ...
LEXINGTON, Ky. — Lexington Urban County Council members expressed frustration Tuesday over the city’s response to overnight snow and ice, telling public works and emergency management officials their ...
The platform uses a combination of AI orchestration tools and sentiment analysis to identify stress, fear, or confusion in a caller's voice, even if they do not explicitly say they are in danger.
GOOCHLAND COUNTY, Va. (WRIC) — Goochland County launched a new real-time, interactive dashboard on Tuesday, designed to expand public access to emergency response information. On Tuesday, March 3, ...
On March 7, The Wellin Museum of Art at Hamilton College will present a one-night only interactive musical performance as part of the Performing Arts Series at Hamilton. Tracy Adler is the ...
Gautam Jha is the Co-Founder & CTO of Kalpa Labs, an SF-based YC backed startup building large scale Foundational speech models. Voice is quickly becoming a primary interface for enterprise software, ...
Agora is transitioning from audio/video services to a leading Conversational AI Infrastructure provider, leveraging its proprietary SD-RTN network and AI Engine 2.0. API achieved its fourth ...
PATERSON, New Jersey (WABC) -- Following Monday's blizzard, Paterson schools have reopened, but residents are voicing frustration over the pace of snow removal across the city. Salt trucks have been ...
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