The voice AI assistant can answer technical issues and sales questions over the phone. It can also schedule a call with a ...

Pressurized oxygen is proven to help the body heal faster. Now it’s being touted for reversing aging, boosting your brain and tightening your skin. By Katie Wright Forget subzero cryotherapy, ...

Cincinnati police are offering support services to the hundreds of people impacted by the mass shooting at Riverfront Live. The department's victim assistance liaison unit will offer support to ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Lyft is introducing a feature that lets teenagers to use the rideshare app and addresses obstacles keeping Gen Alpha from getting out into the real world. The Lyft Teen feature launched on Monday and ...

A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional ...

A tool is spreading among the frugal. And it’s even handier if you use it in the Bay Area — the site of this weekend’s Super Bowl — or one of Waymo’s other fledgling markets. New app Hackney brings ...

TRENTON, NJ – A new bill introduced in the New Jersey Senate would mandate that ride-hailing companies such as Uber and Lyft provide live, around-the-clock customer service and timely alerts to riders ...

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A group representing Uber, Lyft and other ride share drivers opposes the Port Authority’s plan to double pick-up and drop-off fees at airports, because it puts an unfair financial burden on drivers ...

Dear Eric: Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing ...